The KagoshimaTea.com customer service team has been actively involved in the Japanese tea industry since 2000. This extensive experience has made us knowledgeable about how to source the right green teas at the best prices for our worldwide customers. Equally as important is our superior customer service gained from serving thousands of satisfied consumers. We are proud and honored to be green tea merchants who offer products that enhance people's health and well being.
Our sole purpose is to consistently deliver to our valued customers the finest quality and best tasting green tea at competitive prices from Kagoshima Prefecture. If we fail in our purpose, we hope you tell us the reason why. But if we succeed, then please tell your family and friends about us. Your comments and suggestions are indispensable towards the continued improvement of our customer service.
Our online shopping cart software resides at GreenTeaMerchant.com. We are the owners of the software and the URL. Your purchases will not be processed by an outside software service provider.
We ship directly to our customers worldwide from our distribution locations in Mountain Home, Arkansas USA and Shizuoka, Japan. Our products are neither sold nor distributed in Japan from this web site. To contact us, please click here. To view our products and place an order, please visit our Shop by Category page.
We accept Visa, MasterCard, American Express and PayPal. All transactions are processed on a secure server. If for any reason you are not completely satisfied with any of our "consumer-packaged" products, please provide us with your purchase information, and we will, without question, give you a full and unconditional refund (excluding applicable shipping fees). There is no need to return the product. You may make use of it as you desire. We reserve the right to limit future sales to anyone who takes unfair advantage of this generous privilege. “SAVE 20%” retail purchases and wholesale orders are not included in our Guaranteed Satisfaction policy.
Our web site provides useful links to other quality sites related to Kagoshima, Japanese green tea and our friends doing business in Japan. However, KagoshimaTea.com cannot be held responsible for any troubles that might arise in your dealings with these sites.
Unless otherwise specified, this site's photographs, text, PC-generated images and designs, and all other content contained herein are: Copyright ©2012 KagoshimaTea.com
For best customer service please contact us first by e-mail.
USA Office20651 Golden Springs Road, Suite 271
Walnut, CA 91789 USA
Tel: (1) 909-598-9255
Buying Office3-1-56-505 Ryunan
Shizuoka, 420-0804 Japan
Tel: (81) 54-200-0625