Shipping and Guarantee
We ship directly to our customers worldwide. Your order will be processed on a secure server at KagoshiaTea.com, then efficiently handled and shipped from Kagoshima, Japan. All of our teas are packaged in foil bags, so they arrive to you fresh. We offer Guaranteed Satisfaction and Free Shipping, as explained below.
Free shipping is effective for all orders shipped worldwide (Except Brazil, Ireland, Costa Rica, Israel See below) of $40 or more via Japan Post.
Free FedEx International shipping over any order of $200.
Orders of less than $40 will be billed a flat rate of $20 for shipping and handling.
USA, Australia & Canada Customers: Due to COVID19, Japan Post has temporarily stopped shipping items via Air Packet. Due to this, any purchase below $100 will be billed a flat rate of $20. Above $100, we ship for free via EMS Air.
Brazil, Ireland, Costa Rica, Israel Customers: Due to COVID19, Japan Post has temporarily stopped shipping items. We have no option but to ship items via FedEx International Shipping (Faster but more expensive). Free Shipping is available for $200 or more of purchase, and below $200 will be billed a flat rate of $40 per shipment.
Delivery: Almost all consumer-packaged orders are shipped with tracking from Japan by regular small packet air mail, or in the case of large packages, by ground or ocean freight. Most orders arrive within 10 days under normal conditions. (Due to COVID19, USA and Australia Shipment currently does not provide tracking number, but we will guarantee delivery for you.) Please contact us before you place your order if you wish to pay extra for it to be shipped with insurance, return receipt or by registered mail. Overnight or other expedited shipments are usually not available. We regularly use the USPS, Japan Post and FedEx (includes automatic tracking) at our discretion. These shippers are highly efficient and we rarely have problems with them.
Our shipments are sometimes subject to customs inspection, which may delay the arrival of your order, and for which we have no control over. Please contact us if you have not received your tea within 30 days. If after 30 days your order has been determined to be lost, abandoned or stolen, we will give you a full refund less any previously paid shipping and handling charges. We will not make a shipment twice to the same address where problems have occurred unless the shippee pays additionally for secure delivery service.
Order Processing, Order Receipt: Once you submit your order, and it is successfully processed on our secure server, your browser will display an order summary entitled "Order Receipt." Please print this page for your records. Shortly thereafter, you will receive an email confirmation as well, but this email could be delayed owing to Internet server traffic. You will not receive a follow up e-mail after your purchase has been shipped because most orders arrive within a relatively short time period.
Taxes: Tea is not subject to sales/consumption tax in the US. Sales/consumption tax on shipments outside the US will be collected by the carrier, dependent upon the local tax authority regulations, and is the responsibility of the buyer. If tea is taxed in your part of the world (Europe for example), the carrier will collect this tax from you the buyer.