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Store Help

We ship directly to our customers worldwide. Your order will be processed on a secure server at, then efficiently handled and shipped from Kagoshima, Japan. Our Japanese green tea products are neither sold nor distributed in Japan from this web site. All of our teas are packaged in foil bags, so they arrive to you fresh. We offer Guaranteed Satisfaction and Free Shipping, as explained below.

Privacy Policy and its employees have never released and will continue to refuse to release the private information of its customers for any reason at any time, now or in the future.

Help Intro Image

Retail Tea Store Orders - Guarantee, Shipping, Delivery, Receipt, & Taxes

Store Guarantee: We accept Visa, MasterCard, American Express, PayPal, Apple Pay and other various payment method (listed on the footer of the site). All transactions are processed on a secure server. If for any reason you are not completely satisfied with any of our "consumer-packaged" products, please provide us with your purchase information, and we will, without question, give you a full and unconditional refund (excluding applicable shipping fees). There is no need to return the product. You may make use of it as you desire. We reserve the right to limit future sales to anyone who takes unfair advantage of this generous privilege.

Free Shipping:

Free shipping is effective for all orders shipped worldwide (except Australia, United States, Canada, France, Germany, Italy, United Kingdom  See below) of USD$40 or more. Orders of less than USD$40 will be billed at a flat rate of USD$20 for shipping and handling.

Free FedEx International shipping over any order of USD$200.

USA, Canada, Australia, Germany, Italy, UK, and France Customers: Due to COVID-19, Japan Post has temporarily stopped shipping items via Air Packet. Due to this, any purchase below $100 will be billed a flat rate of USD$20.  Above USD$100, we ship for free via EMS Air.

Delivery: Almost all consumer-packaged orders are shipped with tracking from Japan by regular small packet air mail, or in the case of large packages, by ground or ocean freight. Most orders arrive within 10 days under normal conditions. (Due to COVID-19, USA, and Australia Shipment currently does not provide tracking numbers, but we will guarantee delivery for you.) Please contact us before you place your order if you wish to pay extra for it to be shipped with insurance, a return receipt, or by registered mail. Overnight or other expedited shipments are usually not available. We regularly use USPS, Japan Post, and FedEx (including automatic tracking) at our discretion. These shippers are highly efficient, and we rarely have problems with them.

Our shipments are sometimes subject to customs inspection, which may delay the arrival of your order, and for which we have no control. Please contact us if you have not received your tea within 30 days. If, after 30 days, your order has been determined to be lost, abandoned, or stolen, we will give you a full refund less any previously paid shipping and handling charges. We will not make a shipment twice to the same address where problems have occurred unless the shippee pays additionally for secure delivery service.

Order Processing, Order Receipt: Once you submit your order and it is successfully processed on our secure server, your browser will display an order summary entitled "Order Receipt." Please print this page for your records. Shortly thereafter, you will receive an email confirmation as well, but this email could be delayed owing to Internet server traffic. You will not receive a follow up e-mail after your purchase has been shipped because most orders arrive within a relatively short time period.

Taxes: Tea is not subject to sales/consumption tax in the US. Sales/consumption tax on shipments outside the US will be collected by the carrier, dependent upon the local tax authority regulations, and is the responsibility of the buyer. If tea is taxed in your part of the world (Europe, for example), the carrier will collect this tax from you, the buyer.

Wholesale Orders

Please contact us if you would like to place a wholesale order to be shipped directly to you from Japan. The minimum size order is five kilograms per tea plus shipping. The minimum order may be ten kilograms per tea for which we can be flexible about the packaging. Please inquire.

For best customer service, please contact us first by e-mail.

You may also call or fax us in the USA at the numbers listed below. If you encounter a recorded message (either in English or Japanese), please leave a brief message and we will return your call as soon as possible. We look forward to serving you.

  • USA Office

    7640 NE Airport Way #56732
    Portland, OR 97238
    Tel: (1) 800-380-7030